topic Re: Fibre 65 Renewal in Billing

Fibre 65 Renewal

carrotmuseum2 — Mon, 13 May 2024 18:53:42 GMT

I have recently renewed my fibre 65 account for a new 24 month fixed contract at £27 per month"

The deal included a free Echo Dot smart speaker/. When might I receive that device?

Sorry if this is the wrong commjunity area, there deos not appear to beon which covers thius issue. PLease apss on the the relevant one if this is the wrong place.

Re: Fibre 65 Renewal

Gliwmaeden2 — Mon, 13 May 2024 19:46:35 GMT

I'll move this to the billing section for you, @carrotmuseum2, as it's part of "the deal".

Re: Fibre 65 Renewal

carrotmuseum2 — Tue, 14 May 2024 08:17:59 GMT

Thanks, no reply. I find Talktalk very good at offering incentives but lacking in producing the goods. It was not a deal breaker and if it does not appear before the cooling off period they lose a very good and lig standing customer

Re: Fibre 65 Renewal

Gliwmaeden2 — Tue, 14 May 2024 09:04:03 GMT

Staff were not on this board yesterday, @carrotmuseum2.

Just wait for their reply on this thread. It is in a queue for attention.

Re: Fibre 65 Renewal

Arne-TalkTalk — Wed, 15 May 2024 13:33:19 GMT

Hi carrotmuseum2

The echo dot amazon code is sent a minimum of 30 days after the renewal.

Thank you.

Re: Fibre 65 Renewal

Gliwmaeden2 — Wed, 15 May 2024 14:18:21 GMT

@carrotmuseum2, these vouchers and codes cannot be delivered within the cooling off period precisely because the system could be abused.

A few customers might hop from provider to provider, gaining vouchers etc but not honouring the contract.

Re: Fibre 65 Renewal

carrotmuseum2 — Wed, 10 Jul 2024 10:29:16 GMT

I have received the email with the link, added it to basket, gone to checkout and it does not show free delivery and want to charge the cost of the Echo Dot to my credit card. It does not state zero balance.or free delivery. Is this a con?

Re: Fibre 65 Renewal

Gliwmaeden2 — Wed, 10 Jul 2024 12:44:38 GMT

@carrotmuseum2, I have no idea what your voucher shows you are entitled to.

Not sure why you are asking me?

Staff will follow up in due course.

Re: Fibre 65 Renewal

Gliwmaeden2 — Wed, 10 Jul 2024 12:47:59 GMT

@Arne-TalkTalk is following up on your other thread now, @carrotmuseum2, so I'll close this topic.