topic Re: Where is my voucher in Billing

Where is my voucher

zeropointfive — Thu, 16 May 2024 13:11:37 GMT

Being passed from pillar to post trying to obtain my £130 voucher since the end of March. Promise after promise, no responses to texts most of the time, when a response is given it's a cut and paste job by someone who's not read the history.

Can someone from talktalk have a look into this?

Re: Where is my voucher

Gliwmaeden2 — Thu, 16 May 2024 13:18:41 GMT

I'm going to pass this on to the billing section, @zeropointfive.

It's not an issue with your broadband service.

Re: Where is my voucher

Arne-TalkTalk — Fri, 17 May 2024 09:44:46 GMT

Hi @zeropointfive

I will escalate this for you, the escalation should get picked up next week

Regards

Re: Where is my voucher

A_R_Moore — Wed, 22 May 2024 11:08:17 GMT

Message 1 of 8

I’m still waiting 7 weeks even after having contacted gift cloud and opened a dialogue with one of their agents.
Have you emailed giftcloud

However it seems that TT and gift cloud have poor communication with each other so trying to get either, or both, to action this satisfactorily is problematic