topic Re: voucher for going fiber? in Billing

voucher for going fiber?

MrsHar — Thu, 08 Feb 2024 16:10:24 GMT

Hi, have the full fiber installed in December and still waiting for my voucher for the inconvenience of the installation. Can you tell me when it will be emailed please. The emails said within 45 days, passed that now

Re: voucher for going fiber?

Gliwmaeden2 — Thu, 08 Feb 2024 18:44:18 GMT

Moving this to the billing section for you, @MrsHar.

Staff reply during the day, Monday to Friday.

Re: voucher for going fiber?

Arne-TalkTalk — Fri, 09 Feb 2024 13:10:30 GMT

Hi MrsHar

How much was the voucher for?

Re: voucher for going fiber?

MrsHar — Mon, 11 Mar 2024 07:58:54 GMT

The voucher is for £40. I still am waiting. Really not very happy as it was installed in December. I have rang a help desk and they said I had to wait another 60 days as the copper line has not been disconnected yet so I have two types of line now coming in and that is why the voucher has not been sent. Can’t say the internet is any faster since having City Fiber in to install the latest all singing and dancing internet. Talktalk also sold this too me by saying the copper lines were being switched off at the end of 2024 and we should swap now, as at the end of the year it will be impossible to get an engineer out to swap install fiber optic cables. The City Fiber chaps that came to fit it said this wasn’t true at all. So not only have I not got a voucher for the day off work I had to take, I also have lost 3 favorite and established plants that the chap had to dig up to lay the cables. These were ones I planted in memory of my late Father. I also have a damaged flag stone as they lifted it to put the cable under it and put it back upside down and now it is wobbly. Ok, rant over, where is my voucher? If you would like to restore my faith in Talktalk you could make sure said voucher is doubled and emailed to me asap AND credit my account with £28.

Re: voucher for going fiber?

Gliwmaeden2 — Mon, 11 Mar 2024 08:39:11 GMT

I'll re-escalate this for you, @MrsHar, as it's been more than a month.

Re: voucher for going fiber?

Arne-TalkTalk — Mon, 11 Mar 2024 11:26:49 GMT

Hi MrsHar

I have escalated the voucher claim.

Regards

Re: voucher for going fiber?

MrsHar — Thu, 16 May 2024 21:40:31 GMT

I am still waiting for the voucher!

Re: voucher for going fiber?

Gliwmaeden2 — Thu, 16 May 2024 22:02:27 GMT

Re-escalating again for staff attention, @MrsHar.

Re: voucher for going fiber?

Arne-TalkTalk — Fri, 17 May 2024 11:17:11 GMT

Hi MrsHar

I will chase this up for your again.

Sorry for the delay.