topic Re: Gift Card in Billing

Gift Card

wooseya — Wed, 15 May 2024 17:13:15 GMT

Hi there,

When setting up my new account, it was with a gift card that was supposed to be sent out after 90 days.

I believe the account started in November 2023 but I have still received no gift card by post or email.

I can see several threads with the same query.

Re: Gift Card

Arne-TalkTalk — Fri, 17 May 2024 09:57:52 GMT

Hi wooseya

Can you confirm the amount the voucher was for?

Thank you.

Re: Gift Card

A_R_Moore — Wed, 22 May 2024 11:06:12 GMT

Message 1 of 8

I’m still waiting even after having contacted Giftcloud and opened a dialogue with one of their agents.
Have you emailed giftcloud?

However it seems that TT and giftcloud have poor communication with each other so trying to get either, or both, to action this satisfactorily is problematic

Re: Gift Card

wooseya — Wed, 22 May 2024 12:14:03 GMT

Hi, I have emailed Giftcloud and got an automated response but could take up to 10 days to reply

Re: Gift Card

wooseya — Wed, 22 May 2024 12:14:46 GMT

Hi there, I believe it was £55