topic i am unable to login to my account in Billing

i am unable to login to my account

mikem6 — Sun, 19 May 2024 14:46:09 GMT

i am unable to login to my account i get a blank page with a cookie symbol

i have tried many things including restarting my pc. i can open the account on my iphone

Re: i am unable to login to my account

Arne-TalkTalk — Mon, 20 May 2024 13:09:03 GMT

Hi mikem6

Clear the cookies and cache on the browser, disable any pop up, ad blockers.

Try a different browser on the PC.

Let us know how it goes.

Re: i am unable to login to my account

mikem6 — Mon, 20 May 2024 13:19:32 GMT

Thanks Arne , it's done the trick. I've been tearing my hair out over the last 2 days, and the Chat line was useless and kept going round in circles. Thanks again.

Re: i am unable to login to my account

Arne-TalkTalk — Mon, 20 May 2024 13:51:20 GMT

Happy to help.