topic Re: Missing Giftcard £100 in Billing

Missing Giftcard £100

Dalekw29 — Fri, 10 May 2024 01:07:43 GMT

Hi there

Can you Please assist with my query. I have not received any information regarding my Giftcard

Regards

Dale

TalkTalk Voucher Signup

Re: Missing Giftcard £100

Arne-TalkTalk — Fri, 10 May 2024 08:02:03 GMT

Hi Dalekw29

I will escalate this for you.

Regards

Re: Missing Giftcard £100

Dalekw29 — Fri, 10 May 2024 11:56:31 GMT

Hi there can you give me an indication how long this process will take

Thanx in advance

Dale

Re: Missing Giftcard £100

Arne-TalkTalk — Fri, 10 May 2024 12:13:14 GMT

Hi usually 7 -10 days.

Re: Missing Giftcard £100

Dalekw29 — Fri, 10 May 2024 14:52:49 GMT

Many thanx for your prompt response

Re: Missing Giftcard £100

Dalekw29 — Mon, 20 May 2024 13:51:25 GMT

Any update on this Please

Re: Missing Giftcard £100

Dalekw29 — Mon, 20 May 2024 13:54:05 GMT

Any update on this Please . Are we waiting on giftcloud or do you need to escalate this further

Regards

Dale

Re: Missing Giftcard £100

Dalekw29 — Tue, 21 May 2024 18:58:40 GMT

Can you Please escalate this further still waiting on an update

Regards

Dale

Re: Missing Giftcard £100

A_R_Moore — Wed, 22 May 2024 11:01:47 GMT

I’m still waiting even after having contacted Giftcloud and opened a dialogue with one of their agents.
Have you emailed hello at Giftcloud . Com ?

However it seems that TT and Giftcloud have poor communication with each other so trying to get either, or both, to action this satisfactorily is problematic

Re: Missing Giftcard £100

Dalekw29 — Thu, 23 May 2024 00:17:25 GMT

I phoned TalkTalk today and spent 56mins on the phone . I was told by a line manager that he would escalate this further and that he would email me to confirm our conversation . Still waiting on that email , It does appears that he has logged this as a complaint as i did receive a text message with a reference . To answer your question I have not contacted GiftCloud directly

Cheers

Dale

Re: Missing Giftcard £100

Arne-TalkTalk — Fri, 07 Jun 2024 09:31:24 GMT

Hi Dalekw29

Have you received your giftcard since your post?

Re: Missing Giftcard £100

Dalekw29 — Fri, 07 Jun 2024 16:24:46 GMT

Still not received my gift card. Apparently it's on its way

Re: Missing Giftcard £100

Arne-TalkTalk — Fri, 14 Jun 2024 08:14:15 GMT

Hi Dalekw29

Gift card shows redeemed can you confirm?