topic Loyalty gift card in Billing

Loyalty gift card

ROPEand352 — Tue, 21 May 2024 14:54:58 GMT

Hi I renewed my account, when I was offered a better deal and a £75 gift card. How do I claim the gift card please?

Re: Loyalty gift card

Gliwmaeden2 — Tue, 21 May 2024 16:56:25 GMT

Moving this to the billing section for you, @ROPEand352.

Staff will pick this up during the day (Monday to Friday, probably not Bank Holiday Monday).

Re: Loyalty gift card

A_R_Moore — Wed, 22 May 2024 11:04:17 GMT

Message 1 of 8

I’m still waiting 7 weeks even after having contacted Giftcloud and opened a dialogue with one of their agents.
Have you emailed giftcloud?

However it seems that TT and Giftcloud have poor communication with each other so trying to get either, or both, to action this satisfactorily is problematic

Re: Loyalty gift card

Arne-TalkTalk — Fri, 31 May 2024 08:00:16 GMT

Hi @ROPEand352

Giftcloud show the link for the voucher was sent on the 20th May , have you checked your spam/ junk mail folders.

Re: Loyalty gift card

A_R_Moore — Fri, 31 May 2024 08:30:50 GMT

No nothing received on that date either in the inbox or spam/junk. In fact all I’ve had since 17th May have been apologies for not getting back sooner and promises to follow it up. Please see attached images of emails received.

Re: Loyalty gift card

Arne-TalkTalk — Fri, 31 May 2024 09:00:36 GMT

My reply was for the OP @A_R_Moore your issue is now with the CEO office, can you kindly stop posting on other customers threads by doing this you are pushing their thread to the back of the queue