topic Re: My Account not showing My package and services in Billing

My Account not showing My package and services

dazeck — Thu, 04 Apr 2024 22:02:36 GMT

I've had this problem since I first joined TalkTalk, it's a bit annoying now as I know the prices have gone up but I don';t know how much I'll be paying so I wanted to check my account, yet the "My package and services" just spins. How can I get this fixed ?

Screenshot

If I click the arrow, I get a message of "Oops, it looks like there is a technical problem"

Re: My Account not showing My package and services

Grimfandango14 — Fri, 05 Apr 2024 08:29:14 GMT

I have also had this problem for at least a few months. I contacted the help desk about it a few weeks ago, who were able to recreate the problem successfully, so I was hoping it would be fixed by now. But it hasn’t been. Very frustrating.

Re: My Account not showing My package and services

Buzby — Fri, 05 Apr 2024 09:26:10 GMT

I've got the same problem, had it since I started with TT.

It's interesting that TT have replicated your problem, as I was told they could not replicate it !.

See https://community.talktalk.co.uk/t5/Billing/Online-My-Account-has-never-worked-properly/m-p/3033056#M331026

Re: My Account not showing My package and services

dazeck — Fri, 05 Apr 2024 09:49:16 GMT

I tried to search last night but I guess the search isn't great as it didnt find anything related. Anyway, I suspect the issue is related to these errors I am receiving in the web browser.

Browser Errors

Re: My Account not showing My package and services

Buzby — Thu, 23 May 2024 22:07:38 GMT

Hi @dazeck

Have you had any success yet ?

My 'Packages & Services' is still not working.

I've tried different browsers, even a different laptop which hade never been connected to the Internet before.

I'm convinced the browser logs you provided show some relevance to the error, but I don't know what.

The TT back-office team should have someone who can interpret them.

Re: My Account not showing My package and services

dazeck — Fri, 24 May 2024 10:29:34 GMT

Nothing yet, so slow by talk talk. I think it's related to the service, are you on some kind of full fibre package that isn't provided by Openreach, for example freedom fibre or a.n.other provider ? It's probably linked to not being able to do a speed or service check.

Re: My Account not showing My package and services

Arne-TalkTalk — Wed, 29 May 2024 10:34:41 GMT

Unfortunately its a known issue and is with the developers to find a fix. Im really sorry its taking so long.

Re: My Account not showing My package and services

Buzby — Thu, 30 May 2024 00:42:37 GMT

If this is a 'known issue', why is it taking so long to fix ?

The page in question obviously 'knows' about my account, because it shows the bills OK. It should be easy for the developer to find what the issue is simply by analysing the code triggered in the 'packages & services' box.

Also, it would help if TT didn't treat it's customers like toddlers, providing us with a cartoon picture and 'Oops !. Something went wrong'.

A message like 'Failed to load resource [0x456]' might not mean much to the end user, but he can then report it as a meaningful error, and not just say 'It's not working'.

I would like to hear what the developers themselves have to say about this.

Re: My Account not showing My package and services

Arne-TalkTalk — Thu, 30 May 2024 11:56:41 GMT

Would love to give you more detail but Its beyond my knowledge unfortunately. Ill try to get the last update and post it, (if I can) not sure it would make sense though.