topic Re: Haven't received £25 voucher for fibre upgrade in Billing

Haven't received £25 voucher for fibre upgrade

wirelessperson — Thu, 23 May 2024 16:06:26 GMT

We had upgrade work 7th March. 45 days was well overdue so I emailed giftcloud but they couldn't help without my order number and account number of the product, which I was not aware of - so I contacted talktalk customer service and a guy said I'll have to wait up to 90 days instead. I'm still waiting. Will I hear from talktalk by 6th June? Or is there any magic words to solve??

Re: Haven't received £25 voucher for fibre upgrade

Gliwmaeden2 — Thu, 23 May 2024 22:06:11 GMT

I'll move this to the billing section for you, @wirelessperson.

Staff reply Monday to Friday. If this is not picked up on Friday, it will be after the Bank Holiday weekend before it is followed up.

Re: Haven't received £25 voucher for fibre upgrade

wirelessperson — Fri, 24 May 2024 08:50:38 GMT

Thank you. I'm new to here and I accidentally removed my email address! I think I switched back again but I'm not sure...anyway, I'll wait for the reply from the staff soon.

Re: Haven't received £25 voucher for fibre upgrade

Arne-TalkTalk — Wed, 29 May 2024 13:33:11 GMT

Hi wirelessperson

I have escalated this for you.

Thank you

Re: Haven't received £25 voucher for fibre upgrade

wirelessperson — Wed, 29 May 2024 14:28:22 GMT

Thank you, looking forward to hearing from talktalk soon.

Re: Haven't received £25 voucher for fibre upgrade

wirelessperson — Thu, 30 May 2024 13:09:45 GMT

Thank you, we have received the eGift code today.

Re: Haven't received £25 voucher for fibre upgrade

Arne-TalkTalk — Fri, 31 May 2024 07:16:19 GMT

Thanks for the update