Struggling to pay

Sammy-1 — Sat, 25 May 2024 02:58:22 GMT

Hello, I’ve been of work due to ill health for 6months & really struggling to pay so keep getting late fee charges is there anyway these can be dropped while on ssp

many thanks

sam

Re: Struggling to pay

Gliwmaeden2 — Sat, 25 May 2024 07:51:52 GMT

@Sammy-1, there won't be forum staff support before Tuesday at the earliest, but support via phone or Chat should be open as usual. Phone support is closed for most purposes on Sundays but open today, 9am - 6pm.

There's not much flexibility other than adjusting when you pay for just one month. See this article:

https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934

However, depending on your vulnerability due to ill health, it may be that they can be more helpful, so it is always worth asking. See this information:

https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility

Details of opening hours are near the end of this link:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

topic Re: Struggling to pay in Billing

Struggling to pay

Re: Struggling to pay