topic Direct debit failure to collect in Billing

Direct debit failure to collect

Alexaustin — Tue, 28 May 2024 21:29:36 GMT

TT failed to collect DD and now wants me to make a card payment and pay a 'fine".

This is entirely TT fault and I will not pay for their failings. Bank says DD arrangements in place but not requested by TT.

TT please sort out for me.

Gliwmaeden2 — Tue, 28 May 2024 21:53:59 GMT

They will sort it, @Alexaustin.

There's quite a cluster of similar cases needing sorting out.

This is not about the actual broadband service but a billing issue, so I will move this post to that section.

Staff reply during the day, Monday to Friday.

Arne-TalkTalk — Wed, 29 May 2024 08:10:55 GMT

Hi @Alexaustin

Thanks for raising this

This has been escalated to the billing team as a fault in our systems,

Because of this there will not be extra charges