topic Re: £25 voucher not received after Full Fibre installation in Billing

£25 voucher not received after Full Fibre installation

AA08 — Fri, 24 May 2024 16:56:05 GMT

I still haven't received my £25 voucher after my upgrade to Full Fibre. It was installed on 23/02 24, so I have waited double the stated 45 days and still no email. I too have contacted giftcloud support as directed in the installation email, all I have received is an auto reply to say they are busy, so it may take longer to answer my query.
I would be grateful if someone at TalkTalk could escalate this for me.

Re: £25 voucher not received after Full Fibre installation

Gliwmaeden2 — Fri, 24 May 2024 17:03:05 GMT

Staff will check this for you, but won't be back on here before Tuesday, @AA08.

Re: £25 voucher not received after Full Fibre installation

Arne-TalkTalk — Wed, 29 May 2024 12:31:22 GMT

Hi AA08

I have escalated this for you.

Regards

Re: £25 voucher not received after Full Fibre installation

AA08 — Wed, 29 May 2024 15:40:16 GMT

Thank you Arne.