topic Re: Looking for my order number in Billing

Looking for my order number

RogueB — Thu, 05 Oct 2023 16:20:46 GMT

Hi,

Can someone please provide me with my order number? It should start with an "N" I think, but isn't on any documentation I received.

My account ID is in my profile.

Thanks

Re: Looking for my order number

Debbie-TalkTalk — Fri, 06 Oct 2023 08:01:58 GMT

Hi RogueB

You should receive this information by email. Please can you also check your junk email folder for any emails from TalkTalk?

Re: Looking for my order number

RogueB — Fri, 06 Oct 2023 11:03:06 GMT

Hi Debbie,

I've searched the entirety of my email account for anything TalkTalk related and nothing has the order number/order ID on it.
The closest I have is an email titled "An update on your gift" that includes this text:

"If you have any questions about your Voucher, please contact us at vouchers@broadbandchoices.co.uk with your Order ID beginning with N"

But the order number isn't included anywhere in that email, and I've gone as far as doing a text search through the email source code to make sure it's not in a hidden text field somewhere.
I'm pretty convinced that this Order ID was never shared with me, and I've seen several other posts on this forum that indicate that others have had this issue too.
Can you please locate it for me?

Re: Looking for my order number

RogueB — Sun, 08 Oct 2023 11:45:12 GMT

As per my message on Friday, are you able to help?

Re: Looking for my order number

Gliwmaeden2 — Sun, 08 Oct 2023 18:48:14 GMT

Staff respond Monday to Friday, @RogueB, so look out for a reply during the week.

Re: Looking for my order number

Arne-TalkTalk — Mon, 09 Oct 2023 12:50:52 GMT

Hi RogueB

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Still can't find my order number

RogueB — Tue, 17 Oct 2023 15:26:27 GMT

Hi,
I asked for help with this a while back but the conversation's stalled and I've not had an update in days:
I'm looking for my Order Number or Order ID, but I can't find it anywhere. I've searched my complete inbox including the junk folder several times, but it's definitely not there.
I was PM'd about this, but needed to create a Telephone Enquiry Password, which I followed the instructions for. The message was "We'll be in touch" but that's a week or two ago now and there's been nothing.
Can someone please help? All I need's my "N" or "S" Order Number/ID.

Thanks

Re: Still can't find my order number

ferguson — Tue, 17 Oct 2023 15:39:26 GMT

@RogueB

I have merged this with your earlier topic for continuity, no need to start a new one.

Re: Still can't find my order number

Arne-TalkTalk — Wed, 18 Oct 2023 12:47:25 GMT

Hi @RogueB

I have sent you a Pm with the order reference

Thank you

Re: Still can't find my order number

Arne-TalkTalk — Wed, 18 Oct 2023 13:03:34 GMT

I have replied to your other thread and sent you a PM.

Re: Looking for my order number

Pawel_K — Sat, 01 Jun 2024 00:55:15 GMT

Did you get any help with that?
Only reason I switched to TalkTalk was a gift card that I’ve never received.
They all asking about order number that doesn’t exist in any email I’ve ever received from TalkTalk.

Re: Looking for my order number

Gliwmaeden2 — Sat, 01 Jun 2024 07:48:24 GMT

@Pawel_K, if you look back through the thread, you will see that staff sent the OP a Private Message ages ago, with the necessary order number.

If you start your own thread, staff will be able to sort this out for you, so go back to the message board and click on start a topic.

However staff are not on here at weekends so you'll need to wait for their response during the week.

Re: Looking for my order number

xicomen — Fri, 30 Aug 2024 05:09:32 GMT

Hi Gliwmaeden!

Can you also send me my order id starting with n?

Many thanks

Re: Looking for my order number

Gliwmaeden2 — Fri, 30 Aug 2024 06:56:30 GMT

I have no power to do that, @xicomen! It requires a Talktalk staff member as only they have access to your information etc.

Please read my reply to the customer who posted just before you: this is an old thread and you must start your own to get a response from staff.