topic Re: Expecting gift voucher confirmation email in Billing

Expecting gift voucher confirmation email

TonyWong — Sun, 02 Jun 2024 21:15:21 GMT

I have recently renewed my contract over the phone, and the customer service has agreed gift voucher will be sent after 3 months. However, the gift voucher was not mentioned in the new contract and there was no extra email confirmation about this.
Could anyone help about this?

Many Thanks

Tony

Re: Expecting gift voucher confirmation email

Libasaurus — Mon, 03 Jun 2024 17:35:58 GMT

I came onto this forum (for the first time) to ask the exact same thing.

Hopefully someone will be able to answer!

Re: Expecting gift voucher confirmation email

Gliwmaeden2 — Mon, 03 Jun 2024 20:07:49 GMT

@Libasaurus, each case is dealt with in a separate thread, to avoid confusion between accounts etc.

You'll need to return to the message board and click on start a topic.

Re: Expecting gift voucher confirmation email

Arne-TalkTalk — Fri, 07 Jun 2024 10:29:22 GMT

Hi TonyWong

As the offer is promotional it isn't mentioned in confirmation emails, but there are notes on your account confirming that a £80 giftcard will be sent look out for an email from Giftcloud in around 60 days.

Hope that helps