Quidco cashback declined after almost 2 years

LondonGuy — Fri, 24 May 2024 15:41:36 GMT

As with many similar threads here, I took out an FTTP connection in 2022 through a Quidco offer with £150 cashback, and it failed to track. I started a quidco cashback claim using the talktalk order number starting with an S - again as with other threads here Quidco initially didn't recognise that, wanting a number starting with an N, but eventually accepted it.

I do know my order definitely went through quidco correctly, as the quidco-specific talktalk contract I got was different to the deals being offered going directly on the talktalk site at the time (different contract length, cost, reward card offer etc).

Today, just shy of 23 months after the original order, the cashback has been declined stating "the order number provided doesn't match an order purchased using quidco", which suggests either a problem with the order number or elsewhere with talktalk.

I now need assistance from the talktalk team, to try and resolve this- a different order number? Or something else in talktalk's systems?

(The promised giftcard also failed to appear originally, but the web chat team were very good at sorting that as a bill credit, much more convenient than the card would have been!)

Re: Quidco cashback declined after almost 2 years

Gliwmaeden2 — Fri, 24 May 2024 17:10:15 GMT

Staff will reply after the Bank Holiday, @LondonGuy.

Re: Quidco cashback declined after almost 2 years

LondonGuy — Mon, 03 Jun 2024 19:47:22 GMT

Thanks Gliwmaeden2.

Bumping the thread to see if they can pick it up.

Re: Quidco cashback declined after almost 2 years

Gliwmaeden2 — Mon, 03 Jun 2024 20:02:06 GMT

I'll re-escalate it for you, @LondonGuy.

Re: Quidco cashback declined after almost 2 years

Arne-TalkTalk — Tue, 25 Jun 2024 10:25:23 GMT

I will chase this up

topic Re: Quidco cashback declined after almost 2 years in Billing

Quidco cashback declined after almost 2 years

Re: Quidco cashback declined after almost 2 years

Re: Quidco cashback declined after almost 2 years

Re: Quidco cashback declined after almost 2 years

Re: Quidco cashback declined after almost 2 years