topic Re: Topcashback account ID needed to claim in Billing

Topcashback account ID needed to claim

browngeoffry — Mon, 13 May 2024 13:24:13 GMT

@Arne-TalkTalk
Hi Arne

Tagging you as you've answered the same message for another user 🙂

Can I have my Account ID starting with N7/N8/S0 in order to claim my TBC please
Many thanks

Re: Topcashback account ID needed to claim

Arne-TalkTalk — Wed, 15 May 2024 12:20:34 GMT

Hi browngeoffry

We don't have a N/S reference , but your account went live 2 months ago, claims can take 90 days to validate.

I have messages you the order ref I can see.

Re: Topcashback account ID needed to claim

browngeoffry — Tue, 04 Jun 2024 20:28:57 GMT

Hi Arne

I'm talking about the first contract I started with Talktalk in August/September 2022

I renewed it about 2 months ago for another fixed term.

Can you look back to 2022 please?

Thanks

Re: Topcashback account ID needed to claim

Gliwmaeden2 — Tue, 04 Jun 2024 20:50:52 GMT

I'll re-escalate this for you - the voucher for the previous contract should have been chased up long ago. It's worth watching out for these being followed up carefully at the time..... might be too late now.

Fingers crossed for you!

Edit:

I have just spotted that you posted about this back in October 2022, @browngeoffry.

For some reason that post ended up in the containment area, perhaps on the whim of an algorithm that thought it was spam. Very odd, and unfortunate that it couldn't be followed up at the time.

Re: Topcashback account ID needed to claim

browngeoffry — Tue, 04 Jun 2024 20:45:16 GMT

That would be great, thanks

You should know that I have correspondence with TCB customer support on:

19/10/22

18/1/23

17/4/23

27/4/23

3/5/23

12/8/23

9/11/23

28/12/23

26/3/24

and several emails between 10/5/24-21/5/24, which I will happily screenshot and send to you privately...

Just to make the point that I have been trying to sort this out for quite some time now, and even then I renewed another 18 month contract with you

Many thanks

Re: Topcashback account ID needed to claim

browngeoffry — Tue, 04 Jun 2024 20:48:19 GMT

Crossed emails here.

I can see that I posted, however the message is archived so I was unable to view it 😞

Thanks again for looking into this for me

Re: Topcashback account ID needed to claim

Gliwmaeden2 — Tue, 04 Jun 2024 20:50:24 GMT

Goodness me, @browngeoffry, what a pain for you.

It's just a shame that your first post back then went astray. Do chase up if things seem to go quiet on here after a while.

Now that staff know that your current thread is about the previous contract they will know what you are talking about - they couldn't possibly have known from the first post in this topic.

Re: Topcashback account ID needed to claim

browngeoffry — Thu, 20 Jun 2024 17:20:03 GMT

Hi Arne

I've had the following reply from TCB:

Thanks for the new information however, as the new number is not in the format we are unable to use it I'm afraid.

The required for the account ID should begin with N7, N8 or S0.

Should you be able to locate this format account ID we can try and resubmit this claim, however without this additional information we are unable to proceed with re-submitting your claim.

As cashback is awarded by the retailer network who is responsible for the retailers cashback programme we are unable to make a manual payment I'm afraid.

We wish you all the best in your future transactions.

Best wishes,

If it wasnt for the value of the cashback, I'd have given up by now. As TCB says above, as the cashback is awarded by TT, can you make a escalate my claim and make a manual payment (or even a voucher if that will help) please? I'm just keen to get this sorted and draw a line under it to be honest. Screenshot showing TBC had traced my order is attached

Many thanks

Re: Topcashback account ID needed to claim

Gliwmaeden2 — Fri, 21 Jun 2024 05:22:51 GMT

I'll re-escalate this for you, @browngeoffry.

Re: Topcashback account ID needed to claim

Arne-TalkTalk — Tue, 25 Jun 2024 10:09:18 GMT

I try and chase it up but due to the timeframe not sure if it can be picked up