topic Re: overcharged? in Billing

overcharged?

edhingo1 — Thu, 06 Jun 2024 19:49:15 GMT

i don't know why i have been charged £11.15 for? it says (charges since you joined). my account was automatically transferred to talk talk as i was on shell broadband before because its been bought by talk talk now.

Re: overcharged?

AllyM — Thu, 06 Jun 2024 20:26:22 GMT

TalkTalk bill one month in advance each month from the date your monthly bill is produced. I would guess it's an adjustment due to the change from the billing cycle you were on with Shell.

Re: overcharged?

ferguson — Thu, 06 Jun 2024 20:57:16 GMT

@edhingo1

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: overcharged?

Arne-TalkTalk — Fri, 07 Jun 2024 07:13:52 GMT

Hi edhingo1

The billing team have adjusted your bill since it was produced.

Your can see the updated amount in the Transaction history in My Account.

Regards