topic Re: migrated in from Shell in Billing

migrated in from Shell

Ian_philip — Thu, 06 Jun 2024 15:37:49 GMT

I've been migrated from Shell broadband, but my login on Talk Talk shows an old account disconnected on 15-12-2014 and so I cannot access my account

Re: migrated in from Shell

Gliwmaeden2 — Thu, 06 Jun 2024 16:16:22 GMT

Moving this to the billing section for you, @Ian_philip.

Staff will need to remove the old account and then you can reregister.

They like you to use a non Talktalk email address for billing purposes, by the way.

Re: migrated in from Shell

Arne-TalkTalk — Fri, 07 Jun 2024 07:37:22 GMT

Hi @Ian_philip

I have de-registered the old account can you re-register for My Account following the normal process via the my account website www.talktalk.co.uk/login/ using the email address you want to use.

Regards.

Re: migrated in from Shell

Ian_philip — Fri, 07 Jun 2024 08:15:24 GMT

Thanks, able to register now

Re: migrated in from Shell

Arne-TalkTalk — Fri, 07 Jun 2024 09:37:12 GMT

Thanks for the update.

Re: migrated in from Shell

MaggieClark — Sun, 09 Jun 2024 20:23:09 GMT

I have the same issue 😡😡😡😡

Re: migrated in from Shell

Gliwmaeden2 — Sun, 09 Jun 2024 20:28:55 GMT

Please return to the message board and click on start a topic, @MaggieClark.

Staff reply to the original poster of the thread.