topic Re: Migrated From Shell - Cannot Register in Billing

Migrated From Shell - Cannot Register

John_G — Mon, 10 Jun 2024 09:39:21 GMT

Hello, I have migrated in from Shell but cannot register for My Account.

If I try to register I get the message:

"There was a technical error

We’re very sorry and working hard to resolved this. Please try again later."

The email I am trying to use to register already exists in My Account, as I have been with TalkTalk previously, which may be the cause of the problem. I know the password for this account if that helps. Logging on to MyAccount with that email address just shows my old discontinued TalkTalk accounts, not the new one created when I migrated from Shell.

Could someone do a bit of tidying up on my My Account so that I can register with my new account migrated from Shell?

Thanks.

Re: Migrated From Shell - Cannot Register

Gliwmaeden2 — Mon, 10 Jun 2024 09:43:29 GMT

It seems to be a known issue cropping up for previous Talktalk customers now being migrated from Shell, @John_G.

It's better to use a non Talktalk email address for billing.

Staff can definitely clear up the old account so that you can then try and register My Account afresh.

Wait to hear back from them (they are on here Monday to Friday, daytime).

Re: Migrated From Shell - Cannot Register

John_G — Mon, 10 Jun 2024 09:49:48 GMT

Thanks, yes it's a Gmail email address.

Four old TalkTalk accounts listed when I logon, so I suppose this is my fifth time here!

Re: Migrated From Shell - Cannot Register

Arne-TalkTalk — Mon, 10 Jun 2024 11:16:18 GMT

Hi @John_G

Can you try and re-register again for My Account with your new account number https://www.talktalk.co.uk/login/

Thank you.

Re: Migrated From Shell - Cannot Register

John_G — Mon, 10 Jun 2024 12:21:13 GMT

Fantastic, yes it works, I've been able to register just fine.

Thank you so much. 😀

Re: Migrated From Shell - Cannot Register

Arne-TalkTalk — Mon, 10 Jun 2024 12:29:25 GMT

No problem, happy to help.

Re: Migrated From Shell - Cannot Register

xenia1 — Mon, 05 Aug 2024 07:12:02 GMT

I have the same problem. What can I do to fix it

Re: Migrated From Shell - Cannot Register

Gliwmaeden2 — Mon, 05 Aug 2024 07:35:37 GMT

It's really best to start your own thread, @xenia1 , to avoid confusion between accounts etc.

Please return to the message board and click on start a topic.

The issue should be easy enough to resolve once the old information is removed.

Re: Migrated From Shell - Cannot Register

Arne-TalkTalk — Tue, 06 Aug 2024 12:22:06 GMT

@xenia1 please start your own thread and I can start to help.