topic Re: CAN YOU HELP ME in Billing

CAN YOU HELP ME

Sue1942 — Mon, 10 Jun 2024 15:16:39 GMT

I signed up to a new contract with TalkTalk on the 23rd August 2023. I was promised a voucher of £100 as part of that deal. The contract was for 18 months.

Having not heard anything I contacted TalkTalk I was asked to wait a further month that was until January. I heard nothing and so contacted TalkTalk again when I was told that I should email Gift Cloud. I did so and they asked for a number from TalkTalk. I obtained this and once again I emailed Gift Cloud. This time they saw that they have passed it to their internal team for investigation.

While I am looking for a telephone no I have found numerous complaints and people posting IS THIS A SCAM? I see so many complaints regarding this. Can you give me any advice on this matter

Thank you

Sue

Re: CAN YOU HELP ME

Gliwmaeden2 — Mon, 10 Jun 2024 15:36:39 GMT

@Sue1942, you posted this on the mobile message board, but presumably this was for your broadband contract?

It's really a billing sort of issue, so I will move it to that department.

Re: CAN YOU HELP ME

Sue1942 — Mon, 10 Jun 2024 16:11:51 GMT

Thank you. I am sorry I didn't realise Sue

Re: CAN YOU HELP ME

Arne-TalkTalk — Tue, 11 Jun 2024 09:20:16 GMT

Hi Sue1942

I have sent your details to the team responsible for the vouchers to issue it ASAP

Regards