topic Re: Missing Amazon voucher in Billing

Missing Amazon voucher

Mccarthyl90 — Sat, 08 Jun 2024 13:59:01 GMT

I took out my broadband September 2023 with the promise of an Amazon voucher.

I have chased this almost 30 times now, with gift cloud and Talk talk. Talk talk tell me to talk to gift cloud and gift cloud say talk talk aren’t replying to them!

I want this resolved asap! I shouldn't be having to chase a product sold to me!

Re: Missing Amazon voucher

Gliwmaeden2 — Sat, 08 Jun 2024 14:00:55 GMT

Moving this to billing for you, @Mccarthyl90.

Forum staff reply during the day, Monday to Friday.

Re: Missing Amazon voucher

Mccarthyl90 — Sat, 08 Jun 2024 14:02:50 GMT

Many thanks

Re: Missing Amazon voucher

Arne-TalkTalk — Fri, 14 Jun 2024 08:15:50 GMT

Hi @Mccarthyl90

Voucher shows as sent 20 October 2023 have you checked your spam/junk folders?

Re: Missing Amazon voucher

Mccarthyl90 — Fri, 14 Jun 2024 08:21:33 GMT

Hello

Yes I have checked all

Junk and spam folders. Gift cloud also have no record of this

Re: Missing Amazon voucher

Mccarthyl90 — Fri, 14 Jun 2024 08:24:45 GMT

This is the email in October

Re: Missing Amazon voucher

Arne-TalkTalk — Fri, 14 Jun 2024 10:46:17 GMT

Thank you, I will re-escalate this for you

Re: Missing Amazon voucher

DuncChattty — Tue, 18 Jun 2024 22:59:09 GMT

Don't give up! If you've tried 30 times, I don't think you will. I was promised a voucher last August, when I decided to stay with Talktalk. Never arrived, although I kept chasing. Since I posted on here about it, someone from TalkTalk has kindly escalated for me and sorted 😊. I thank them and hope you get some progress very soon👍