topic Re: LANDLINE NUMBER ON MOVING TO NEW ADDRESS in Billing

LANDLINE NUMBER ON MOVING TO NEW ADDRESS

Josie81 — Sun, 16 Jun 2024 17:44:43 GMT

I recently arranged contract moving details (14/06) with your Belfast office and was told I would be keeping my current landline number (01732 ******)

I have since received a TalkTalk text message stating that my "Fibre will go live on 05/07/2024 My telephone number is 01843 ******".

Could you please confirm which of these numbers my landline will definitely be as I would like to include my landline number with my new address when I email my contacts list?

Kind regards, Josie81

Re: LANDLINE NUMBER ON MOVING TO NEW ADDRESS

ferguson — Sun, 16 Jun 2024 18:11:23 GMT

It is quite rare to be able to transit a landline number, they are after all linked to a particular address and exchange in a narrow area.

I have moved this to the Billing section, which also deals with order issues, as this isn't a technical issue with your current home phone as such.

The TalkTalk support team will respond as soon as they can when they are back online tomorrow.

Re: LANDLINE NUMBER ON MOVING TO NEW ADDRESS

Arne-TalkTalk — Mon, 17 Jun 2024 09:12:17 GMT

Hi @Josie81

You will need to call us again ( 03451720088 )as the order does have a different number, The full fibre team will need to stop the current order and place a new one.

Sorry for any inconvenience caused