Compensation

Rose66# — Wed, 19 Jun 2024 18:53:22 GMT

Hello

please can you look into my account . I have been having recurrent connectivity problems over 2 years . You will see I have commented when the internet has gone down .

Over the last 3 days we haven’t had internet all afternoon, reconnected at 7.30pm .

this problem happens when the weather is hot. You will be able to see my call log over the last 2 years .

it is a lot of money we are paying a month For no internet.

please can you look into this

many thanks

Re: Compensation

Gliwmaeden2 — Wed, 19 Jun 2024 20:03:59 GMT

@Rose66#, compensation can't be calculated until after a fault is resolved.

Automatic compensation is applied if engineers haven't resolved the issue within the minimum period allowed for repairs.

It's all explained here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Unfortunately it's not designed for intermittent faults - almost everyone gets these from time to time! It's for sustained periods of complete loss of service lasting many days that this covers.

topic Re: Compensation in Billing

Compensation

Re: Compensation