topic Trying to change address on website (bug) in Billing

Trying to change address on website (bug)

minshiyuan — Fri, 21 Jun 2024 20:57:09 GMT

I keep trying to change talktalk to my new address but the webpage gets stuck on (below) after clicking confirm. Allowed cookies, tried on multiple browers, and disable adblock.

https://myaccount.talktalk.co.uk/homemover/index/index#addresslist

Is there a bug? can it be fixed?

Best wishes,

Mike

Re: Trying to change address on website (bug)

Gliwmaeden2 — Fri, 21 Jun 2024 23:17:25 GMT

I'll move this to the billing section for you, @minshiyuan.

Did you use the Home Move team to help you move?

Staff will check that the new address shows in My Account.

They are not back before Monday, however.

Re: Trying to change address on website (bug)

Arne-TalkTalk — Mon, 24 Jun 2024 09:35:40 GMT

Hi @minshiyuan

I would suggest calling us (03451720088) and speaking to the homemove team, the current service you have may not be available at the new property.

Regards