topic Re: Compensation for internet outage in Billing

Compensation for internet outage

An890 — Thu, 20 Jun 2024 12:08:43 GMT

Due to problem with router had no WiFi for one week, I understand I should be getting compensation for this outage , how do I go about ensuring I receive compensation.

Re: Compensation for internet outage

ferguson — Thu, 20 Jun 2024 12:15:29 GMT

Have a look at the help article to establish entitlement and timescale for payment:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: Compensation for internet outage

Arne-TalkTalk — Mon, 24 Jun 2024 12:43:08 GMT

Hi An890

Auto compensation can take upto 30 days after the fault is closed as resolved. If you haven't heard anything by the 17.07 then we can escalate it for you.

Regards