topic Re: Direct Debit payment in Billing

Direct Debit payment

GaryP80 — Mon, 24 Jun 2024 13:03:50 GMT

Hi all.

So from May and now June my Dads direct debit payments were not taken. When Mays was sorted there was no additional charge but when Junes came around he was charged £12.50 for a late payment as again the direct debit was not taken out. Upon some research it seems this happened to a few people and was a glitch with TalkTalk.

Could that £12.50 please be refunded if possible. Thanks.

Re: Direct Debit payment

Arne-TalkTalk — Mon, 24 Jun 2024 13:24:48 GMT

Has the account holder called us?

Re: Direct Debit payment

GaryP80 — Tue, 25 Jun 2024 07:55:03 GMT

No not yet. I'll help him with that today. Cheers

Re: Direct Debit payment

GaryP80 — Tue, 25 Jun 2024 09:12:48 GMT

I've phoned TalkTalk and i'm now awaiting a whatsapp chat with an expert, i'd rather talk to a human being but we'll see how it goes.

Re: Direct Debit payment

Arne-TalkTalk — Tue, 25 Jun 2024 09:57:47 GMT

Let us know how it goes