topic Re: My account in Billing

My account

Rooney53 — Mon, 24 Jun 2024 12:06:42 GMT

You have taken 2 payments from my account 1 at £25.53 and 1 at 28.74 could you please sort this out I contacted shell who have told me it's down to you now as I see it over £50 a month for broadband is shocking please sort it out or I will take this further

Re: My account

Gliwmaeden2 — Mon, 24 Jun 2024 12:11:13 GMT

What are the dates of the payments, @Rooney53?

Have you managed to set up My Account to check the details and see how these are itemised?

I'll move this to the billing section for you.

Re: My account

Arne-TalkTalk — Mon, 24 Jun 2024 12:58:49 GMT

Hi Rooney53

I can only see 1 payment on the 07.06 for £25.73.

Where is the other payment from?

Re: My account

Rooney53 — Mon, 24 Jun 2024 18:57:41 GMT

There are 2 payments taken 5 days apart on online banking it says shell on both I've contacted shell they say it's down to you now

Re: My account

Arne-TalkTalk — Wed, 26 Jun 2024 10:28:59 GMT

If both are showing as shell, they must have taken it, we don't have access to shells systems.