topic Migration from Shell Broadband in Billing

Migration from Shell Broadband

billgarrett_se — Wed, 26 Jun 2024 13:50:02 GMT

Hi, I called Shell Broadband and indicated that I did not agree to the transfer of my broadband to Talk-Talk and repudiated my contract with Shell Broadband on such grounds. I am therefore confused as to why this has happened. Please confirm that you will terminate the contract with immediate effect and refund whatever funds were taken in advance.

Re: Migration from Shell Broadband

ferguson — Wed, 26 Jun 2024 14:06:30 GMT

Cancellations cannot be done via the community, you will need to speak to customer services directly:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Re: Migration from Shell Broadband

Gliwmaeden2 — Wed, 26 Jun 2024 14:07:05 GMT

Forum staff cannot process cancellations, and Chat requires you to pick up a call as they cannot process this without the phone agents for some reason, @billgarrett_se.

So call 03451 720088 to put through the cancellation. Normally it requires 30 days' notice.

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

However it sounds like you have a bone to pick with Shell, so contact their customer service team anyway too.

Re: Migration from Shell Broadband

Arne-TalkTalk — Thu, 27 Jun 2024 11:01:04 GMT

Hi @billgarrett_se

Have you ordered a service from another provider?

Your contract status was carried over from Shell, who did inform you of the takeover, if you are still in contract the disconnection fees are applicable.