topic Fire destroyed modem and phone in Billing

Fire destroyed modem and phone

NICHOLAS123 — Thu, 27 Jun 2024 22:07:20 GMT

Hi I'm a talk talk customer and pay monthly for my broadband and IV had to stay in a hotel till flat sorted from fire which destroyed modem and phone amongst other things is there a way where like EE pay as you go do on my tablet as I'm doing that now paying for 5 days internet . Is this possible with talk talk...thanks

Re: Fire destroyed modem and phone

Gliwmaeden2 — Fri, 28 Jun 2024 00:05:16 GMT

I'll move this to billing, @NICHOLAS123, but not very clear what you are asking.

If you are unable to live at home for a while, is there free WiFi in the hotel? Usually it comes with no charge.

It's not possible to stop services when we are away for whatever reason - many people will not be at home for 2 - 3 weeks at a time (but usually not because of such an upset as a fire). The normal minimum term contract Ts&Cs apply.

It does sound as though you will be in need of new equipment, wire checking etc.

Please clarify your situation.

Staff will reply during the day (Monday to Friday.

Re: Fire destroyed modem and phone

Arne-TalkTalk — Wed, 03 Jul 2024 11:47:14 GMT

Hi NICHOLAS123

Sorry to read about your problems

We dont offer a mobile dongle option Sorry