topic Re: Unable to update errorr in house number in Billing

Unable to update errorr in house number

CWDownley — Fri, 28 Jun 2024 10:54:27 GMT

Does anyone have any idea how I can get our house address corrected. The house number is wrong. Usually no problem as I doubt we need any written letters.

But it is a BIG problem now because CityFibre cannot upgrade our broadband with the wrong house address. We have raised this several times over the past probably ten years. I used the chat option yesterday and was assured it was updated but it clearly is not when I check my account online. And CityFibre have cancelled our appointment until Talktalk can corrrect the address.

Re: Unable to update errorr in house number

Divsec — Fri, 28 Jun 2024 11:34:19 GMT

Hi @CWDownley you need to ask tt to make an ORDI request for you.

If you could update your community profile to include your landline phone number and account number things will go faster. Please don't post personal information here in the community

Re: Unable to update errorr in house number

Arne-TalkTalk — Tue, 02 Jul 2024 09:33:24 GMT

Hi CWDownley

Can you add the full address to your private notes

Thank you.

Re: Unable to update errorr in house number

CWDownley — Wed, 03 Jul 2024 12:57:59 GMT

I have done that now. According to customer service the address is now correct but it is still wrong on the talktalk dashboard.

Re: Unable to update errorr in house number

Arne-TalkTalk — Wed, 03 Jul 2024 13:34:48 GMT

Oh i see it was 19 instead of 18, so ive put the request through to update it, usually takes between 10-14 days for the update to filter through.