topic Re: Free amazon echo dot with full fibre in Billing

Free amazon echo dot with full fibre

SmurfMK2 — Fri, 28 Jun 2024 19:53:10 GMT

I was told I would be able to claim a free amazon echo dot when I signed up to full fibre with a eero router, but it seems impossible to claim it, has anyone else having a problem, and how do I get one.

Re: Free amazon echo dot with full fibre

Gliwmaeden2 — Fri, 28 Jun 2024 22:42:18 GMT

I'll move this topic to billing, @SmurfMK2.

Staff will respond during the week, Monday to Friday.

Re: Free amazon echo dot with full fibre

StuartH1 — Sat, 29 Jun 2024 08:02:01 GMT

Yes - Same.

I opened a complaint and was sent a link to Amazon as I was told "As Amazon despatch all the devices, you'll need to contact Amazon directly "

When I contacted Amazon, they wouldn't help me without a voucher code. I went back to customer services, rasied the same issue and was sent another link to Amazon, as before.

Still unresolved.

Re: Free amazon echo dot with full fibre

Gliwmaeden2 — Sat, 29 Jun 2024 08:37:08 GMT

Good to see that you have started your own other thread, @StuartH1.

Please just follow up on there - staff haven't had a chance to reach @SmurfMK2's post yet, and they only reply to the original poster.

Re: Free amazon echo dot with full fibre

Arne-TalkTalk — Wed, 03 Jul 2024 12:58:17 GMT

@SmurfMK2 I have escalated this for you.

Re: Free amazon echo dot with full fibre

ticknermp — Thu, 25 Jul 2024 20:03:02 GMT

OMG!

This is exactly the issue I'm having!

TalkTalk say speak to Amazon as they fulfil, but Amazon say we can't fulfil until you order something!

I just cannot get the idiots at TalkTalk to realise their processes are not working!

Only solution is to open a claim in the small claims court.

Re: Free amazon echo dot with full fibre

Gliwmaeden2 — Thu, 25 Jul 2024 20:12:45 GMT

No, @ticknermp, the solution is to be found if you start your own topic.

Staff only respond to the original poster.

This is also indicated earlier in this thread.

Re: Free amazon echo dot with full fibre

ticknermp — Thu, 25 Jul 2024 20:16:07 GMT

What's your point?

I was replying to say I was having the same issue.

Never said "help me too" in this thread. 🤦🏻‍♂️

Re: Free amazon echo dot with full fibre

Gliwmaeden2 — Thu, 25 Jul 2024 21:31:11 GMT

"Me too" doesn't help the original poster in any way, @ticknermp.

Thanks for starting your own thread meanwhile.

I'll re-escalate this one for the OP, and close the thread to new comments from customers until staff have a chance to reach it again.

They are on the forum daytime, Monday to Friday.