topic Re: IsMyBillFair price change not actioned in Billing

IsMyBillFair price change not actioned

Northwood1 — Tue, 26 Mar 2024 14:01:08 GMT

Changed my tariff with IsMyBillFair on 18/1/2024. TalkTalk still haven't contacted me. Any one know how to escalate ?

Thanks

Re: IsMyBillFair price change not actioned

Arne-TalkTalk — Tue, 26 Mar 2024 14:52:29 GMT

Hi Northwood1

Thanks for your post

Ive checked your account, we haven't been contacted, Your account is out of its minimum term so you will be paying full price call the loyalty team on 03451720088 They will be able to see what options are available

Sorry for any inconvenience caused

Re: IsMyBillFair price change not actioned

peterdc60 — Sat, 29 Jun 2024 09:25:08 GMT

I was wondering about this as I too received an offer via IsMyBillFair (I was at the end of my TalkTalk contract). It was 26 per month instead of 36 per month. Pretty good.

I contacted TalkTalk using their live chat. They didn't seem to know about it so I showed them a screenshot of the offer and they changed it (welll, matched it) there and then.

I saw on TrustPilot that several people have not had their IsMyBillFair offer actioned by TalkTalk, so using the live chat might work, as it did for me.

Hopefully helpful for someone.