topic Re: Gift voucher offer after deciding to stay with TalkTalk in Billing

Gift voucher offer after deciding to stay with TalkTalk

Libasaurus — Thu, 06 Jun 2024 20:26:18 GMT

Hello there, I was told to start my own thread - so here it is!

I recently went over to another provider for a better deal, but TalkTalk made a better offer so I decided to stay... Part of that better offer was a gift voucher, but that hasn't been mentioned in any correspondance outside of the telephone conversation and I have heard nothing more about it.

Could anyone provide some light on this please?

Re: Gift voucher offer after deciding to stay with TalkTalk

Arne-TalkTalk — Fri, 07 Jun 2024 09:43:09 GMT

Hi Libasaurus

Vouchers can take upto 30 days from the time of the renewal which was the 23rd May.

Regards

Re: Gift voucher offer after deciding to stay with TalkTalk

Libasaurus — Tue, 02 Jul 2024 07:26:22 GMT

It's been well over 30 days and I still haven't had/heard anything.

Re: Gift voucher offer after deciding to stay with TalkTalk

Gliwmaeden2 — Tue, 02 Jul 2024 07:35:02 GMT

I'll re-escalate this for you, @Libasaurus. Staff couldn't chase it till after the 30 days had elapsed.

Re: Gift voucher offer after deciding to stay with TalkTalk

Libasaurus — Mon, 08 Jul 2024 08:06:40 GMT

Still not heard anything. 🙁

Re: Gift voucher offer after deciding to stay with TalkTalk

Gliwmaeden2 — Mon, 08 Jul 2024 08:46:43 GMT

This board didn't get staff support later last week, @Libasaurus.

They'll catch up as soon as they can.

Re: Gift voucher offer after deciding to stay with TalkTalk

Arne-TalkTalk — Mon, 08 Jul 2024 09:57:06 GMT

Hi Libasaurus

I have escalated this for you.

Regards.