topic Re: Transferred from Shell but had previous TalkTalk account and cant register new account in Billing

Transferred from Shell but had previous TalkTalk account and cant register new account

danielgahn — Fri, 05 Jul 2024 10:12:16 GMT

Hello,

Like a few people here the transfer from Shell broadband has completed, but I cant (re)create my TalkTalk account as I have had one in the past.

How can I get my new service linked to my existing account?

Re: Transferred from Shell but had previous TalkTalk account and cant register new account

KeithFrench — Sat, 06 Jul 2024 09:33:59 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Transferred from Shell but had previous TalkTalk account and cant register new account

Gliwmaeden2 — Sat, 06 Jul 2024 09:37:43 GMT

When staff reach your thread, they remove the old details so you then register afresh, @danielgahn.

Re: Transferred from Shell but had previous TalkTalk account and cant register new account

Arne-TalkTalk — Mon, 08 Jul 2024 13:57:26 GMT

Hi @danielgahn

Can you try and re-register now www.talktalk.co.uk/login/

Let me know if there are any problems.