topic Re: Shell transfer to TalkTalk can't register for My Account in Billing

Shell transfer to TalkTalk can't register for My Account

GrahamX — Tue, 09 Jul 2024 10:38:45 GMT

I was a TalkTalk customer and therefore had a registered account. I switched to Shell Energy Broadband 18 months ago and now have been transferred back to TalkTalk and given a new account number. When I try to register for My Account all I get is a notice saying " There was a technical error We're very sorry and working hard to resolved this. Please try again later. Return to Login or Try Again.

How do I register for my new account?

Re: Shell transfer to TalkTalk can't register for My Account

Gliwmaeden2 — Tue, 09 Jul 2024 11:50:39 GMT

Staff will remove the old information when they reach your post, @GrahamX. Then you should be able to register afresh.

Re: Shell transfer to TalkTalk can't register for My Account

Ady-TalkTalk — Tue, 09 Jul 2024 14:24:10 GMT

Hi GrahamX, please send me a personal message with the account number, the preferred email address and the current email address and I'll get this sorted for you.

Ady

Re: Shell transfer to TalkTalk can't register for My Account

nigelk435 — Tue, 09 Jul 2024 15:25:12 GMT

I have exactly the same problem - unable to log into my account after being transferred from Shell. The system takes me to my original Talktalk account and trying to get any help from Talk talk is almost impossible.

Re: Shell transfer to TalkTalk can't register for My Account

Gliwmaeden2 — Tue, 09 Jul 2024 16:50:15 GMT

Please start your own topic, @nigelk435, so that there is no confusion between accounts.