topic Re: £30 Plan change fee. Miss-selling. in Billing

£30 Plan change fee. Miss-selling.

bananarama1 — Tue, 09 Jul 2024 18:31:27 GMT

Hi,

I have recently renewed my contract as it was coming to an end.

My latest bill has a £30 Plan Change Fee added.

This is an error.

Please can an OCE correct this charge.

It was never mentioned during the renewal phone call, and therefore is a serious miss-selling breach.

Thanks.

Gliwmaeden2 — Tue, 09 Jul 2024 19:17:19 GMT

Renewals up to 90 days before the end of contract should not trigger an admin charge, @bananarama1.

Definitely needs checking. Staff will reply during the day.

Arne-TalkTalk — Wed, 10 Jul 2024 09:09:23 GMT

Hi @bananarama1

The agent is supposed to add a welcome credit to cancel the admin fee, they have not done that I will sort that out today.

Regards

bananarama1 — Wed, 10 Jul 2024 09:20:00 GMT

Thank you

Arne-TalkTalk — Wed, 10 Jul 2024 10:00:05 GMT

No problem.