topic Re: Free Echo Dot Link does not work in Billing

Free Echo Dot Link does not work

carrotmuseum2 — Wed, 10 Jul 2024 10:25:57 GMT

I have received the email with the link, added it to basket, gone to checkout and it does not show free delivery and wants to charge the full cost of the Echo Dot to my credit card. It does not state zero balance or free delivery. HELP!.

Re: Free Echo Dot Link does not work

Arne-TalkTalk — Wed, 10 Jul 2024 10:31:43 GMT

Have you spoken to Amazon support?

Re: Free Echo Dot Link does not work

carrotmuseum2 — Wed, 10 Jul 2024 13:13:48 GMT

Spoke to Amazon and they blame Talktalk. Talktalk blame Amazon. Spent 2 and hours hours *@#][!![]'#[@#]!* about on this. I give in. And come the next renewal I will remember this poor experience. Why can't Talktalk have an email contact? And why don't they have a complaints system? Frankly it's a pathetic promises. If they just sent the darn "free" gift directly eveyone would be happy. But no - dreadful instructions that don't work, chat system that gives you the run around asking the same queation 3 times over. Enough?

Re: Free Echo Dot Link does not work

Arne-TalkTalk — Wed, 10 Jul 2024 13:23:50 GMT

i don't think the offer gives you free delivery, unless you have a prime account, but the voucher should negate the cost of the dot itself.

Re: Free Echo Dot Link does not work

carrotmuseum2 — Wed, 10 Jul 2024 13:31:36 GMT

The email states - "Add a delivery address and at this stage (after procedd to checkout) you’ll see the price reduce to 0 GBP. For free delivery, select Free Standard Delivery or Free Standard Pick-up and select Confirm. Delivery is free for UK based customers."

But it's all academic as when I end up at checkout it shows i WILL be paying £54!! - not free.

I give in.

Re: Free Echo Dot Link does not work

Arne-TalkTalk — Wed, 10 Jul 2024 14:23:27 GMT

Let me check with the team responsible