topic Re: Migrated from Shell in Billing

Migrated from Shell

Jaybea — Tue, 09 Jul 2024 21:05:43 GMT

I migrated from Shell and like others have a past account with TalkTalk with the same email address so can't register my new account. My old account has a credit balance on it which I would like to transfer to my new account. My latest TalkTalk bill also has some additional charges on it applied since I went live which I don't understand?

Re: Migrated from Shell

ferguson — Tue, 09 Jul 2024 21:12:01 GMT

@Jaybea I have moved this to the Billing section for you where it can best be dealt with.

Re: Migrated from Shell

Jaybea — Tue, 09 Jul 2024 21:14:37 GMT

@ferguson Thank you! Billing wasn't an option when it told me to pick a label...not sure what I did wrong there.

Re: Migrated from Shell

ferguson — Tue, 09 Jul 2024 21:16:25 GMT

@Jaybea No worries, the support team here will help to sort things out for you.

Re: Migrated from Shell

Arne-TalkTalk — Wed, 10 Jul 2024 08:32:56 GMT

Hi @Jaybea

Can you add the old account number to your private notes section of your community profile, I cant seem to locate it.

Thank you

Re: Migrated from Shell

Jaybea — Wed, 10 Jul 2024 20:57:21 GMT

I think I've done that now....

Thank you

Re: Migrated from Shell

Arne-TalkTalk — Thu, 11 Jul 2024 08:53:58 GMT

Thank you @Jaybea can you now register your new account on our website https://www.talktalk.co.uk/login/