topic Re: Echo Dot - can’t claim without the voucher code in Billing

Echo Dot - can’t claim without the voucher code

Wanda1 — Tue, 02 Jul 2024 21:52:41 GMT

After renewing my contract for 24 months I was told that within 60 days I would receive a free Echo Dot. I have contacted Talk Talk and asked them to send me the voucher code but was told to speak to Amazon as they should issue the code but they confirmed that the code can only be generated by Talk Talk. I still haven’t received the link containing the promo code, despite contacting customer services and sending a couple of emails

Re: Echo Dot - can’t claim without the voucher code

Gliwmaeden2 — Tue, 02 Jul 2024 22:03:14 GMT

Moving this to the billing section for you, @Wanda1, as it's not a fault with your Broadband.

Re: Echo Dot - can’t claim without the voucher code

Arne-TalkTalk — Wed, 03 Jul 2024 09:04:12 GMT

Hi Wanda1

I will escalate this for you.

Regards

Re: Echo Dot - can’t claim without the voucher code

Lukegill12 — Mon, 15 Jul 2024 10:28:23 GMT

Hi,

did you get a resolution for this? I’m having the same issue

Re: Echo Dot - can’t claim without the voucher code

Gliwmaeden2 — Mon, 15 Jul 2024 10:37:52 GMT

@Lukegill12, please start your own thread so that there is no confusion caused. Staff will only follow up for the original poster.

You need to return to the message board and click start a topic.

Re: Echo Dot - can’t claim without the voucher code

Wanda1 — Mon, 15 Jul 2024 10:49:04 GMT

As I created a new post on here it must have been escalated and the voucher code was emailed to me in the end. I would suggest creating a brand new post on here. I hope you will be able to resolve it.

Sending emails and using an online chat did not work at all.