topic Haven’t received echo dot promotional code in Billing

Haven’t received echo dot promotional code

Lukegill12 — Mon, 15 Jul 2024 12:43:18 GMT

Hi,

60 days have now lapsed since I renewed my talktalk package.

Even though it says renewals you should get it in 7 days, I waited 60

I got the email to say I would receive the echo dot code, but I never did get the link to redeem it.

not having any luck with customer services, they just keep directing me to amazon. Also sending me articles on how to contact Amazon..

I never received the code, so Amazon can’t help, I already checked with them

Re: Haven’t received echo dot promotional code

Lukegill12 — Mon, 15 Jul 2024 12:44:11 GMT

See what they sent, this implies I got the code, which I did not

Re: Haven’t received echo dot promotional code

Gliwmaeden2 — Mon, 15 Jul 2024 13:19:23 GMT

@Lukegill12, these codes never arrive within a week of renewing as that's within the cooling off period when you might change your mind.

Depending on the offer it's anything from over a month to 90 days.

Your post is in the queue for attention. Please wait for a response from staff before posting further, to keep your thread moving forward in the workflow.

Edit: I see what you mean!

It should be 7 days after the next bill has been paid (which could mean over a month if you renewed around the usual billing date, but given that DD is taken several days after the date of the next bill....plus a week). So closer to 42 days ...ish.

Re: Haven’t received echo dot promotional code

Arne-TalkTalk — Thu, 18 Jul 2024 11:43:36 GMT

I will escalate this for you

Re: Haven’t received echo dot promotional code

EGSSATCO — Thu, 08 Aug 2024 17:25:15 GMT

Exactly the same here, received an email suggesting I have received the promotional code (which I have not).

Was your issue resolved succesfully?.

Re: Haven’t received echo dot promotional code

Nethope — Mon, 04 Nov 2024 11:25:12 GMT

Same here.. still waiting for email regarding the echo dot promotional code.

Re: Haven’t received echo dot promotional code

Gliwmaeden2 — Mon, 04 Nov 2024 12:13:06 GMT

@Nethope, please return to the message board and click on start a topic to begin your own thread.

This one is not in the queue for attention any more, and staff only reply to the original poster for support issues specific to your account.

Re: Haven’t received echo dot promotional code

Anonymous — Wed, 06 Nov 2024 09:36:36 GMT

Hi Nethope,

As advised, please can you create your own topic and we can look into this further for you.

Thanks

Michelle