topic Re: Migrating from Shell Energy in Billing

Migrating from Shell Energy

DaveGigo — Sat, 13 Jul 2024 10:21:14 GMT

How can I login to MyTalkTalk with a single email/password and gain access to three different accounts relating to different properties?

This was easily achieved with Shell.

Thanks.

Re: Migrating from Shell Energy

KeithFrench — Sat, 13 Jul 2024 10:27:17 GMT

I have no idea if this is possible. I have asked one of TalkTalk's support to pick your thread up and advise you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Migrating from Shell Energy

DaveGigo — Sat, 13 Jul 2024 11:15:53 GMT

Thank you Keith.
I shall await their response.

Re: Migrating from Shell Energy

Arne-TalkTalk — Mon, 15 Jul 2024 14:17:58 GMT

Hi @DaveGigo

Its not possible, you will need to register each account, with different email addresses.

Sorry