topic Re: My bill in Billing

My bill

Kyraxx2003 — Tue, 16 Jul 2024 07:27:18 GMT

Hi I just moved from shell energy and just wanted to check my bill was correct as it was a lot more than I usually pay

Re: My bill

Gliwmaeden2 — Tue, 16 Jul 2024 07:53:00 GMT

Have you registered for My Account, @Kyraxx2003?

You should be able to see all your billing details in there.

If you were once a Talktalk customer prior to Shell and now Talktalk again, the older Talktalk details can be removed to enable you to register for My Account.

The first bill from Talktalk includes days up to the billing date as well as the full month ahead.

Moving this to the billing section for you.

Re: My bill

Arne-TalkTalk — Tue, 16 Jul 2024 09:50:15 GMT

Hi Kyraxx2003

The first bill since the transfer is sometimes higher due to pro rata charges.

Information on your first bill can be find here https://community.talktalk.co.uk/t5/Articles/Your-first-bill/ta-p/2204666

Your package costs from your next bill will be the same as you agreed with Shell,

Regards