topic Re: Super safe Boost in Billing

Super safe Boost

Woesuponwoes — Sat, 06 Jan 2024 15:42:05 GMT

Hi there, hope someone can help me - attempted to start a chat with support however it states that I need to login, even when I was already logged in?

Reason for requesting help is that I had no idea that a £5 a month was being charged for supersafe - anyway, tried to cancel it on the 20th October, had confirmation on email that it has been removed. Next month - charge still there? Upon seeing this thought I had.maybe done something wrong and tried it again, and it had been deactivated! Not by me however.

Again on the 6th December cancelled and received an email confirming same - and upon checking it was again showing as being love.on my account!

Can someone get in contact to sort out, it's theft! Making the choice of leaving in a few months very easy.

Cheers

Re: Super safe Boost

Arne-TalkTalk — Mon, 08 Jan 2024 12:27:19 GMT

Hi Woesuponwoes

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Landline telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Super safe Boost

kiwimayhem — Tue, 16 Jul 2024 09:24:28 GMT

I am in the same situation.

Multiple calls to customer service.

Solution is that they are UNABLE to deactivate service, therefore I have been credited £6 a month for the reminder of my contract.

Its utterly ridiculous. No surprise that talk talk is on the brink of collapse.

Re: Super safe Boost

Ady-TalkTalk — Wed, 17 Jul 2024 13:48:50 GMT

Hi kiwimayhem, please start a new thread in the billing section and my colleague with help you resolve this.

Ady