topic Re: Gift card in Billing

Gift card

Jonnyurwin — Thu, 06 Jun 2024 10:49:18 GMT

Hi, I renewed my broadband and I was told i would get £100 gift voucher and was told to wait 45 days but I've still not received it. I spoke to the chat and was told I would receive it in 24 hours but that was 3 days ago. How do i get my voucher. Thanks

Re: Gift card

Gondola — Thu, 06 Jun 2024 10:56:02 GMT

Hi @Jonnyurwin

I've moved your topic to the Billing forum as I notified you as this will get picked up by Arne-TalkTalk to follow up on the gift card being issued. Arne is not here today but will return on Friday and chase it up for you next week if necessary.

Re: Gift card

Arne-TalkTalk — Fri, 07 Jun 2024 09:06:59 GMT

Hi Jonnyurwin

Our customer service has escalated the voucher issue on the 4th.

Please keep an eye on your spam/junkmail folders for an email from giftcloud.

Regards

Re: Gift card

Jonnyurwin — Sun, 16 Jun 2024 21:33:29 GMT

Hi, thanks for checking this, any ideas how long it takes. I've been checking inbox and junk but still nothing yet. Thanks

Re: Gift card

Arne-TalkTalk — Wed, 19 Jun 2024 12:53:34 GMT

I will chase this up.

Re: Gift card

Jonnyurwin — Fri, 28 Jun 2024 14:18:08 GMT

Hi arne, any news yet, still nothing in inbox. Thanks

Re: Gift card

Arne-TalkTalk — Wed, 03 Jul 2024 08:59:53 GMT

The request has been escalated again.

Re: Gift card

Jonnyurwin — Thu, 18 Jul 2024 07:33:29 GMT

Thanks Arne

I have now received this voucher, thanks for chasing this up for me

🙂

Re: Gift card

Arne-TalkTalk — Thu, 18 Jul 2024 09:06:04 GMT

Thanks for the update.