topic Re: Complaint Regarding Unjustified Bill Increase in Billing

Complaint Regarding Unjustified Bill Increase

Nikola_bozh — Fri, 19 Jul 2024 05:52:50 GMT

Dear TalkTalk Customer Service,

I hope this message finds you well.

I am writing to express my concern regarding the recent increase in my internet bill. My bill has been raised from £22 to £36.45, which is a significant increase of over 65%.

I would like to understand the reason behind this substantial increase. As a loyal customer, I find this sudden hike in charges both surprising and concerning, especially since I was not informed of any changes to my plan or services that would justify such an increase.

Please provide an explanation for this increase and let me know if there are any alternative plans or options available to address this issue. I look forward to your prompt response and a satisfactory resolution to this matter.

Thank you for your attention to this issue.

Best regards,

Nikola

Re: Complaint Regarding Unjustified Bill Increase

fr8ys — Fri, 19 Jul 2024 07:17:27 GMT

This is probably due due to your contract ending or a promotional period on a boost coming to an end.

Check in my account the charges that have been applied and if any contract end date is showing. You can compare this bill to the last one too.

Staff here should be able to verify this, but they cannot negotiate terms.

To do this phone and ask for the loyalty team who hold the best prices and negotiate a new deal.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Complaint Regarding Unjustified Bill Increase

Ady-TalkTalk — Fri, 19 Jul 2024 08:04:49 GMT

Hi Nikola, please post in the billing section and my colleague will help you.

Ady

Re: Complaint Regarding Unjustified Bill Increase

fr8ys — Fri, 19 Jul 2024 10:56:31 GMT

Hi,

I've moved this to the billing section and re-escalated.

Hopefully you will hear soon

Re: Complaint Regarding Unjustified Bill Increase

Arne-TalkTalk — Fri, 19 Jul 2024 11:58:32 GMT

HI @Nikola_bozh

Your account is out of contract and so your discounted period has expired, meaning you are now charged full price, call the loyalty team on 03451720088 They will be able to see what options are available to reduce your costs.

Sorry for any inconvenience caused