topic Re: Failed direct debit in Billing

Failed direct debit

user236 — Fri, 19 Jul 2024 09:04:46 GMT

My account transferred from Shell where I have never missed any payments. I had an email to say that I didn't need to do anything - the bills would be paid using the same direct debit. Now I have been informed that a payment was unsuccessful, despite funds in my account, and been charged £12.50. I have also been told it is my fault (to check with my bank) - for not doing anything? Seems others have been experiencing the same difficulties.

Re: Failed direct debit

Gliwmaeden2 — Fri, 19 Jul 2024 10:17:44 GMT

Your post is in the queue now, @user236.

Re: Failed direct debit

Arne-TalkTalk — Fri, 19 Jul 2024 12:04:50 GMT

Hi user236

Just to confirm that you will not be charged £12.50, your first bill is showing the pro rata charge from the date the switch happened and then the advance month charge for July.

Sorry for any confusion caused.