topic Ex-Shell Customer in Billing

Ex-Shell Customer

Dikidido — Fri, 19 Jul 2024 20:13:50 GMT

As I used to be a TalkTalk customer - before moving to Shell Energy - I.m now unable to create a Talk Talk account. The system keeps taking me to my cancelled old account.

Re: Ex-Shell Customer

Gliwmaeden2 — Fri, 19 Jul 2024 20:41:05 GMT

Wait for staff to remove the old details, @Dikidido, and then you should be able to register afresh for My Account.

They will be back after the weekend.

I'll move this to the billing section for you.

Re: Ex-Shell Customer

Arne-TalkTalk — Mon, 22 Jul 2024 14:06:26 GMT

Hi Dikidido

I will look into this , we will need to deregister your old account

I will post back when this is done

Re: Ex-Shell Customer

Arne-TalkTalk — Mon, 29 Jul 2024 07:47:59 GMT

Hi Dikidido

Have you been able to register?

Re: Ex-Shell Customer

TTrefund — Mon, 29 Jul 2024 11:59:07 GMT

Hello

I had the same issue a few weeks ago, and it was sorted by the wonderful Arne. However I have just received a paper bill I didn't want at a charge of £2.75 even though June bill was electronic as My Shell bills were. Perhaps reseting the account to my 4 year old TT account caused this, so it will be worth you logging into MyAccount and checking your preferences.

Good luck.

Re: Ex-Shell Customer

Arne-TalkTalk — Mon, 29 Jul 2024 12:14:13 GMT

HI TTrefund

I have removed the paper bill charge, not sure how that was generated.

Re: Ex-Shell Customer

TTrefund — Mon, 29 Jul 2024 12:44:25 GMT

Thanks Arne - you are a star (again!)

Cheers