topic Bill in Billing

Bill

GrahameAsh — Tue, 23 Jul 2024 16:04:55 GMT

Octopus Energy took over Shell Energy and the Broadband is done by you, Talk Talk. It was all supposed to be simple, I had to do nothing. Now for some reason you have a problem taking my payment and you want to charge me an admin fee because of this. I have done nothing, it i s not my problem, it is your so sort it out!

Re: Bill

Gliwmaeden2 — Tue, 23 Jul 2024 16:08:43 GMT

This has been mentioned by several other customers in a similar situation, and under these circumstances the admin fee is not actually applied.

Talktalk is aware of an issue with this.

I'll move this to the billing section for confirmation.

Re: Bill

Arne-TalkTalk — Wed, 24 Jul 2024 12:45:27 GMT

Hi GrahameAsh

We are aware of the issue with direct debits, the shell migration team are working on resolving this ASAP.

In the Interim can you make a one off payment either on line or via our customers services.

Admin fees will not be applied.

Sorry for any confusion.