topic The mysterious Free Echo Dot - Impossible to claim? in Billing

The mysterious Free Echo Dot - Impossible to claim?

ticknermp — Thu, 25 Jul 2024 20:32:26 GMT

It's been over 60 days and 2 billing cycles and no code or link supplied by TalkTalk.

Contact CS and had to supply screen shots of emails and paste the link from the email (which was just Amazon T's&C's).

Told to speak to Amazon as they fulfill, but trying to mage TT CS realise that asking Amazon where my dot is when I've not placed an order or have a claim code will result in a dead end.

Anyway, did the Amazon CS conversation and screen shot everything. Sent to TT CS who still don't know what day it even is, have now said they'll speak to another dept tomorrow (which I doubt will happen).

So after seeing many people in the community posting the same, I would guess there many who haven't bothered to try, and many trying that don't use this forum.

So I wonder if I'll see this dot before they stop producing them 🤔

Re: The mysterious Free Echo Dot - Impossible to claim?

ticknermp — Thu, 25 Jul 2024 20:34:50 GMT

Now I get this gem!

*@#][!![]'#[@#]!*! I haven't had the link/code to redeem, that's the problem 🤬

Re: The mysterious Free Echo Dot - Impossible to claim?

Arne-TalkTalk — Fri, 26 Jul 2024 08:00:50 GMT

Hi ticknermp

Sorry that you are unhappy.

I have escalated this to get the link sent you ASAP.

Regards

Re: The mysterious Free Echo Dot - Impossible to claim?

Madhat2000 — Fri, 26 Jul 2024 14:32:11 GMT

I've had same problem. Ordered new contract in April with free echo. Spoke to talk talk told its Amazon problem. Guess what Amazon say it's Talk Talk.

60 days gone and 2 bills paid.

Re: The mysterious Free Echo Dot - Impossible to claim?

ferguson — Fri, 26 Jul 2024 14:35:31 GMT

@Madhat2000

I appreciate that this appears to be the same problem, but this community works best on the basis that each customer is dealt with individually. So please start your own topic and the support team will be happy to help.

Re: The mysterious Free Echo Dot - Impossible to claim?

SaddlerDan — Fri, 02 Aug 2024 19:42:06 GMT

I've had exactly the same. Submitted a formal complaint with CS (who basically said nothing they can do, as well as promising to call me back today....guess what they didn't!)

Any further forward ticknermp?

Re: The mysterious Free Echo Dot - Impossible to claim?

ferguson — Fri, 02 Aug 2024 20:04:30 GMT

@SaddlerDan

As advised previously, start your own topic if you want the support team to help.

Re: The mysterious Free Echo Dot - Impossible to claim?

Gliwmaeden2 — Fri, 02 Aug 2024 20:05:42 GMT

They have! 😊

Re: The mysterious Free Echo Dot - Impossible to claim?

SaddlerDan — Fri, 02 Aug 2024 20:08:28 GMT

Indeed I have

Just intrigued to know if anyone has actually got any further forward with this....

Re: The mysterious Free Echo Dot - Impossible to claim?

ferguson — Fri, 02 Aug 2024 20:08:57 GMT

Good. No point posting here, then.