topic Re: Charged for router in Billing

Charged for router

pello02 — Thu, 25 Jul 2024 20:49:08 GMT

I have standard Talk talk broadband which suffers with intermittent service (it regularly disconnects). There is a problem with the line.

After getting nowhere (complaints raised) I was told to try a new router as mine was faulty. I agreed as long as there was no charge. I have since been charged for the router (£40 or thereabouts).

I have been with talktalk since the pipex days and I'm incredibly disappointed with the service I've received. I was on the phone for over an hour and passed to 5 different people and didn't get anywhere with regards to my router charge.

The router is still boxed and unused.

I'd really appreciate it if someone could help me.

Re: Charged for router

Gliwmaeden2 — Thu, 25 Jul 2024 21:01:44 GMT

Moving this to billing for you, @pello02.

Re: Charged for router

ferguson — Thu, 25 Jul 2024 21:07:50 GMT

You should try the new router to see if that helps with your connection problems.

Re: Charged for router

pello02 — Thu, 25 Jul 2024 21:10:17 GMT

Appreciate the response. Currently unhappy at being charged for the router when I was told it would be free. As mentioned above, there are problems with the line. Willing to try the router but not willing to pay for something i've been told I'd not have to pay for.

Re: Charged for router

ferguson — Thu, 25 Jul 2024 21:24:57 GMT

Give it a go. I am confident the billing issue can be resolved, you shouldn't be charged for a replacement for a faulty router.

Re: Charged for router

Arne-TalkTalk — Fri, 26 Jul 2024 10:18:51 GMT

Hi pello02

A credit has been raised on the your account today by customer services.

Request a refund in My Account.

Regards